Grievance redressal

How to raise a complaint, and what happens to it.

Raise it in the app first

Use Support. A complaint raised there is tied to your account and, where relevant, to the specific order — which means whoever picks it up can actually see what you're describing rather than asking you to repeat it.

What to include

Your order token if it's about an order, and what you expected to happen. If it concerns a payment, the payment reference from your confirmation helps us find it immediately.

What happens next

Complaints are visible to platform staff, who respond in the app. You'll see the response on your Support page. Refunds are handled according to the refund policy.

Data protection concerns

For anything about your personal data — access, correction, or deletion — use Your data, which routes to the same team through a queue built for those requests specifically.

Grievance officer

A named grievance officer and a published response deadline are required under India's Digital Personal Data Protection Act, 2025.